BuzzCloud™

BuzzCloud™ is Digital Boardwalk’s managed Microsoft 365 offering. BuzzCloud™ is designed to provide businesses with a comprehensive suite of cloud-based Microsoft productivity and communication tools.

1. Application of Services, Inclusions, and Exclusions

The application of Services, Inclusions, and Exclusions as detailed below is determined by the level of service for Computers and Servers as well as the type of service delivered. See Application of Services for details.

2. Platform Limitations

Due to limitations and restrictions within the Apple macOS operating system, some Services may not be available to macOS devices. To indicate which platforms a Service is applicable to, the following identifying icons will appear next to the Service:

Service is available for Microsoft Windows devices.

Service is available for Apple macOS devices.

3. License

Service Provider delivers Microsoft 365 licenses to Customer for licensed users. Due to the resale structure of the license between the licensing vendor, Service Provider, and Customer, Customer may not have access to all administrative functions of the licensed product. Unless otherwise listed as an included service under 4. Services (Included), all other Services, including technical support for administrative functions to which Customer does not have access, are excluded from this Agreement and excluded from the cost of this Agreement.

4. Services (Included)

Service Provider delivers Services to Customer for users listed as part of this Agreement. To be included as part of this Agreement, Computers and Servers must (i) have Service Provider’s remote monitoring and management (“RMM”) agent installed; and (ii) Computers and Servers must be covered by an active support agreement (e.g. SupportPro™, SupportPlus™, etc.). The following Services are listed as inclusions to this Agreement and are included in the cost of this Agreement:

4.1 Microsoft 365 License Management

Upon request by Customer to Service Provider, Service Provider will add/remove Microsoft 365 licenses. Microsoft 365 license change management is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.

4.2 Microsoft 365 Security Audits

Service Provider will routinely audit Customer’s Microsoft 365 tenant for common cybersecurity risks. If any risks are identified, Service Provider will notify Customer of such risk and provide Customer with a recommended action plan based on Service Provider’s standard operating procedures and industry best practices for cybersecurity.

5. Out of Plan Services (Excluded)

Unless otherwise listed as an included service under 4. Services (Included), all other Services are excluded from this Agreement and excluded from the cost of this Agreement. Service Provider may deliver Out of Plan Services to Customer at rates set forth in Standard Labor Rates. The following is a list of common services excluded, without limitation, from this Agreement, regardless of any statement that the Service is included in the cost of the Agreement:

5.1 Cyber-Attack Remediation

In the event of a Customer Cyber-Attack, Service Provider will work with Customer’s cyber liability insurance provider (the “Insurance Provider“), upon request by Insurance Provider to Service Provider, to remediate the Cyber-Attack.

5.2 Help Desk Support

Service Provider delivers remote technical support to fulfill Customer service requests. Support is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.

6. Third Party Products

Service Provider provides products or services from third parties in connection with the aforementioned Services. The following is a list of third parties used in connection with the Services and their respective terms and conditions to which Customer accepts and agrees:

Microsoft: https://www.microsoft.com/licensing/docs/customeragreement

7. Partner Relationship Authorization

Service Provider is a Microsoft Cloud Solutions Provider (“CSP“). As such, Service Provider can be linked to Customer’s Microsoft 365 tenant in a CSP relationship, allowing Service Provider to deliver the aforementioned Services. Customer hereby (a) authorizes Service Provider to accept the Microsoft CSP relationship authorization on Customer’s behalf; (b) authorizes Service Provider to become a delegated administrator to Customer’s Microsoft 365 tenant with the Global Admin role; and (c) authorizes Service Provider to have full access to Customer’s Microsoft 365 tenant including, without limitation, access to all services, subscriptions, and data.

8. Service Term

The initial term of this Service begins upon Service Provider’s activation of the Service (the “Service Activation Date“). Unless specified otherwise on the Quote, this Service is effective for a term of twelve (12) months from the Service Activation Date, or the term duration of the Agreement, whichever term is greater (the “Service Term“). Thereafter, unless terminated in accordance with the terms of this Agreement, this Service will automatically renew on the expiration of each Service Term for an additional Service Term.

Changelog

Date	Previous Language	New Language
06/22/2022	–	[Original Publishing]
08/25/2025	–	Corrected the Standard Labor Rates hyperlink under 5. Out of Plan Services (Excluded)