EnsureDefense™
EnsureDefense™ is Digital Boardwalk’s compliance support offering for the Cybersecurity Maturity Model Certification (“CMMC”). With EnsureDefense™, Digital Boardwalk provides consulting support for assessors, security officers, and any other consultants involved in the certification process.
1. Application of Services, Inclusions, and Exclusions
The application of Services, Inclusions, and Exclusions as detailed below is determined by the level of service for Computers and Servers as well as the type of service delivered. See Application of Services for details.
2. Platform Limitations
Due to limitations and restrictions within the Apple macOS operating system, some Services may not be available to macOS devices. To indicate which platforms a Service is applicable to, the following identifying icons will appear next to the Service:
Service is available for Microsoft Windows devices.
Service is available for Apple macOS devices.
3. Services (Included)
Service Provider delivers Services to Customer for Computers and Servers listed as part of this Agreement. To be included as part of this Agreement, Computers and Servers must (i) have Service Provider’s remote monitoring and management (“RMM”) agent installed; and (ii) Computers and Servers must be covered by an active support agreement (e.g. SupportPro™, SupportPlus™, etc.). The following Services are listed as inclusions to this Agreement and are included in the cost of this Agreement
3.1 Provision of Reports and Evidence
Upon request by Customer to Service Provider, Service Provider will deliver to Customer reports or other available documentation from Service Provider’s Services that provide evidence of compliance with required security controls. Service Provider cannot guarantee the deliverability or timeliness of reports or evidence for Services provided by third parties. Provision of reports and evidence is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
4. Out of Plan Services (Excluded)
Unless otherwise listed as an included service under 3. Services (Included), all other Services are excluded from this Agreement and excluded from the cost of this Agreement. Service Provider may deliver Out of Plan Services to Customer at rates set forth in Standard Labor Rates. The following is a list of common services excluded, without limitation, from this Agreement, regardless of any statement that the Service is included in the cost of the Agreement:
4.1 Non-Compliance Remediation
Service Provider will assess, design, and implement technology changes as required to meet security control objectives and remedy non-compliance. Non-compliance remediation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
Changelog
| Date | Previous Language | New Language |
|---|---|---|
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01/20/2023 |
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[Original Publishing] |
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08/25/2025 |
– |
Corrected the Standard Labor Rates hyperlink under 4. Out of Plan Services (Excluded) |