EnsureDetect™
EnsureDetect™ is Digital Boardwalk’s attack surface management solution. EnsureDetect™ is designed to identify vulnerabilities and alert of changes to Customer’s various technology systems. By detecting these changes early, Service Provider can proactively mitigate risks faster than with scheduled audits alone.
1. Application of Services, Inclusions, and Exclusions
The application of Services, Inclusions, and Exclusions as detailed below is determined by the level of service for Computers and Servers as well as the type of service delivered. See Application of Services for details.
2. Platform Limitations
Due to limitations and restrictions within the Apple macOS operating system, some Services may not be available to macOS devices. To indicate which platforms a Service is applicable to, the following identifying icons will appear next to the Service:
Service is available for Microsoft Windows devices.
Service is available for Apple macOS devices.
3. License
Service Provider delivers an attack surface management license to Customer. Due to the resale structure of the license between the licensing vendor, Service Provider, and Customer, Customer may not have access to all administrative functions of the licensed product. Unless otherwise listed as an included service under 4. Services (Included), all other Services, including technical support for administrative functions to which Customer does not have access, are excluded from this Agreement and excluded from the cost of this Agreement.
4. Services (Included)
Service Provider delivers Services to Customer for Computers and Servers listed as part of this Agreement. To be included as part of this Agreement, Computers and Servers must (i) have Service Provider’s remote monitoring and management (“RMM”) agent installed; and (ii) Computers and Servers must be covered by an active support agreement (e.g. SupportPro™, SupportPlus™, etc.). The following Services are listed as inclusions to this Agreement and are included in the cost of this Agreement
4.1 Endpoint Inspection
Service Provider will routinely assess Customer’s Microsoft Windows and Apple macOS endpoints for configuration changes, known vulnerabilities, and deviations from established best practices. A list of all available endpoint inspectors can be found here. Endpoint inspection is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
4.2 Network Inspection
Service Provider will routinely assess Customer’s network devices for configuration changes, known vulnerabilities, and deviations from established best practices. A list of all available network inspectors can be found here. Network inspection is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
4.3 Cloud Inspection
Service Provider will routinely assess Customer’s cloud systems for configuration changes, known vulnerabilities, and deviations from established best practices. A list of all available cloud inspectors can be found here. Cloud inspection is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
4.4 App Inspection
Service Provider will routinely assess Customer’s applications and services for configuration changes, known vulnerabilities, and deviations from established best practices. A list of all available app inspectors can be found here. App inspection is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
5. Out of Plan Services (Excluded)
Unless otherwise listed as an included service under 4. Services (Included), all other Services are excluded from this Agreement and excluded from the cost of this Agreement. Service Provider may deliver Out of Plan Services to Customer at rates set forth in Standard Labor Rates. The following is a list of common services excluded, without limitation, from this Agreement, regardless of any statement that the Service is included in the cost of the Agreement:
5.1 Vulnerability Remediation
Service Provider will design and implement a remediation plan for identified vulnerabilities and deviations from established best practices. Vulnerability remediation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
6. Third Party Products
Service Provider provides products or services from third parties in connection with the aforementioned Services. The following is a list of third parties used in connection with the Services and their respective terms and conditions to which Customer accepts and agrees:
- Lionguard: https://www.lionguard.com/terms-of-use/
Changelog
| Date | Previous Language | New Language |
|---|---|---|
|
06/07/2024 |
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[Original Publishing] |
|
08/25/2025 |
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Corrected the Standard Labor Rates hyperlink under 5. Out of Plan Services (Excluded) |