EnsureMobile™
EnsureMobile™ is Digital Boardwalk’s mobile device management offering. EnsureMobile™ is designed to reduce the risk and impact of mobile device compromise, mobile device malware, and other common Cyber-Attacks targeting iOS, iPadOS, and Android mobile devices.
1. Application of Services, Inclusions, and Exclusions
The application of Services, Inclusions, and Exclusions as detailed below is determined by the level of service for Computers and Servers as well as the type of service delivered. See Application of Services for details.
2. Platform Limitations
Due to limitations and restrictions within the Android operating system, some Services may not be available to Android devices. To indicate which platforms a Service is applicable to, the following identifying icons will appear next to the Service:
Service is available for Apple iOS and iPadOS devices.
Service is available for Android devices.
3. License
Service Provider delivers a mobile device management license to Customer for licensed devices. Due to the resale structure of the license between the licensing vendor, Service Provider, and Customer, Customer may not have access to all administrative functions of the licensed product. Unless otherwise listed as an included service under 4. Services (Included), all other Services, including technical support for administrative functions to which Customer does not have access, are excluded from this Agreement and excluded from the cost of this Agreement.
4. Services (Included)
Service Provider delivers Services to Customer for mobile devices listed as part of this Agreement. To be included as part of this Agreement, Computers and Servers must be covered by an active support agreement (e.g. SupportPro™, SupportPlus™, etc.). The following Services are listed as inclusions to this Agreement and are included in the cost of this Agreement:
4.1 Mobile Device Enrollment Assistance
Service Provider will assist Customer’s end-users enroll licensed mobile devices with the mobile device management platform. Mobile device enrollment assistance is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
4.2 Policy Override Requests
Customer may request Service Provider override the configuration policy of the Service to allow specific behaviors or content to bypass the Service. Service Provider will evaluate override requests to determine possible risks to Customer’s cyber defense strategy, and will override the configuration policy at Service Provider’s discretion. Policy override request fulfillment is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
5. Out of Plan Services (Excluded)
Unless otherwise listed as an included service under 4. Services (Included), all other Services are excluded from this Agreement and excluded from the cost of this Agreement. Service Provider may deliver Out of Plan Services to Customer at rates set forth in Standard Labor Rates. The following is a list of common services excluded, without limitation, from this Agreement, regardless of any statement that the Service is included in the cost of the Agreement:
5.1 Cyber-Attack Remediation
In the event of a Customer Cyber-Attack, Service Provider will work with Customer’s cyber liability insurance provider (the “Insurance Provider“), upon request by Insurance Provider to Service Provider, to remediate the Cyber-Attack.
5.2 Mobile Device Support
Service Provider delivers remote technical support to fulfill Customer service requests. Support is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
6. Third Party Products
Service Provider provides products or services from third parties in connection with the aforementioned Services. The following is a list of third parties used in connection with the Services and their respective terms and conditions to which Customer accepts and agrees:
Changelog
| Date | Previous Language | New Language |
|---|---|---|
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06/22/2022 |
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[Original Publishing] |
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08/25/2025 |
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Corrected the Standard Labor Rates hyperlink under 5. Out of Plan Services (Excluded) |