EnsureScout™
EnsureScout™ is Digital Boardwalk’s security information and event management (“SIEM”) platform. EnsureScout™ connects to your cloud platforms, such as Microsoft 365 and Google Workspace, ingests hundreds of thousands of security logs, and then applies advanced detection rules to alert us of suspicious activity. Although EnsureScout™ cannot block threats, it does provide early detection, giving us the opportunity to quickly investigate and stop active threats before they can do too much damage.
1. Application of Services, Inclusions, and Exclusions
The application of Services, Inclusions, and Exclusions as detailed below is determined by the level of service for Computers and Servers as well as the type of service delivered. See Application of Services for details.
2. Platform Limitations
Due to limitations and restrictions within the Apple macOS operating system, some Services may not be available to macOS devices. To indicate which platforms a Service is applicable to, the following identifying icons will appear next to the Service:
Service is available for Microsoft Windows devices.
Service is available for Apple macOS devices.
3. License
Service Provider delivers a SIEM license to Customer. Due to the resale structure of the license between the licensing vendor, Service Provider, and Customer, Customer may not have access to all administrative functions of the licensed product. Unless otherwise listed as an included service under 4. Services (Included), all other Services, including technical support for administrative functions to which Customer does not have access, are excluded from this Agreement and excluded from the cost of this Agreement.
4. Services (Included)
Service Provider delivers Services to Customer for Computers and Servers listed as part of this Agreement. To be included as part of this Agreement, Computers and Servers must (i) have Service Provider’s remote monitoring and management (“RMM”) agent installed; and (ii) Computers and Servers must be covered by an active support agreement (e.g. SupportPro™, SupportPlus™, etc.). The following Services are listed as inclusions to this Agreement and are included in the cost of this Agreement
4.1 Cloud Inspection
Service Provider will collect and analyze logs from Customer’s cloud systems, including Microsoft 365 and Google Workspace, to provide alerts for suspicious activity within the cloud system. Cloud inspection is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
4.2 Alert Investigation
Service Provider will triage and investigate alerts of suspicious activity to determine if there is a potential threat or if the alert is a false positive. Alert investigation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
4.3 Endpoint Inspection
Service Provider will collect and analyze logs from Customer’s endpoints, including computers and firewalls, to provide alerts for suspicious activity within the endpoints. Endpoint inspection is only available with EnsureScout™ Managed SIEM plans (not included in EnsureScout™ Cloud SIEM plan). Endpoint inspection is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
5. Out of Plan Services (Excluded)
Unless otherwise listed as an included service under 4. Services (Included), all other Services are excluded from this Agreement and excluded from the cost of this Agreement. Service Provider may deliver Out of Plan Services to Customer at rates set forth in Standard Labor Rates. The following is a list of common services excluded, without limitation, from this Agreement, regardless of any statement that the Service is included in the cost of the Agreement:
5.1 Threat Remediation
Service Provider will design and implement a remediation plan for confirmed threats. Vulnerability remediation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information.
6. Third Party Products
Service Provider provides products or services from third parties in connection with the aforementioned Services. The following is a list of third parties used in connection with the Services and their respective terms and conditions to which Customer accepts and agrees:
- Blumira: https://www.blumira.com/terms-of-use
7. Service Term
The initial term of this Service begins upon Service Provider’s activation of the Service (the “Service Activation Date“). Unless specified otherwise on the Quote, this Service is effective for a term of twelve (12) months from the Service Activation Date, or the term duration of the Agreement, whichever term is greater (the “Service Term“). Thereafter, unless terminated in accordance with the terms of this Agreement, this Service will automatically renew on the expiration of each Service Term for an additional Service Term.
Changelog
| Date | Previous Language | New Language |
|---|---|---|
|
01/17/2025 |
– |
[Original Publishing] |
|
02/18/2015 |
– |
7.1 Service Term The initial term of this Service begins upon Service Provider’s activation of the Service (the “Service Activation Date“). Unless specified otherwise on the Quote, this Service is effective for a term of twelve (12) months from the Service Activation Date, or the term duration of the Agreement, whichever term is greater (the “Service Term“). Thereafter, unless terminated in accordance with the terms of this Agreement, this Service will automatically renew on the expiration of each Service Term for an additional Service Term. |
|
02/18/2025 |
5.1 Alert Investigation Service Provider will triage and investigate alerts of suspicious activity to determine if there is a potential threat or if the alert is a false positive. Alert investigation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information. |
4.2 Alert Investigation Service Provider will triage and investigate alerts of suspicious activity to determine if there is a potential threat or if the alert is a false positive. Alert investigation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information. |
|
02/18/2025 |
5.2 Threat Remediation Service Provider will design and implement a remediation plan for confirmed threats. Vulnerability remediation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information. |
5.1 Threat Remediation Service Provider will design and implement a remediation plan for confirmed threats. Vulnerability remediation is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information. |
|
02/18/2025 |
– |
4.3 Endpoint Inspection Service Provider will collect and analyze logs from Customer’s endpoints, including computers and firewalls, to provide alerts for suspicious activity within the endpoints. Endpoint inspection is only available with EnsureScout™ Managed SIEM plans (not included in EnsureScout™ Cloud SIEM plan). Endpoint inspection is limited to remote delivery during Service Provider’s operating hours and does not include field support or travel to Customer’s business location. See Service Availability for operating hours information. |
|
08/25/2025 |
– |
Corrected the Standard Labor Rates hyperlink under 5. Out of Plan Services (Excluded) |