Service Availability

The information below details our standard hours of operation and holiday office closures.

1. Operating Hours

All hours listed below are expressed in Central Standard/Daylight Time.

Administration

Monday – 8:00am to 4:00pm
Tuesday – 8:00am to 4:00pm
Wednesday – 8:00am to 4:00pm
Thursday – 8:00am to 4:00pm
Friday – 8:00am to 4:00pm
Saturday – Closed
Sunday – Closed

Technical Support

Monday – 7:00am to 5:00pm
Tuesday – 7:00am to 5:00pm
Wednesday – 7:00am to 5:00pm
Thursday – 7:00am to 5:00pm
Friday – 7:00am to 5:00pm
Saturday – Closed
Sunday – Closed

Emergency Technical Support (On-Call)

Monday – 5:00pm to 7:00am
Tuesday – 5:00pm to 7:00am
Wednesday – 5:00pm to 7:00am
Thursday – 5:00pm to 7:00am
Friday – 5:00pm to 7:00am
Saturday – 5:00pm to 7:00am
Sunday – 5:00pm to 7:00am

2. Holiday Office Closures

Our offices will be closed during the below listed holidays. If a holiday occurs on a Saturday, our offices will be closed the preceding Friday. If a holiday occurs on a Sunday, our offices will be closed the following Monday. Our Emergency Technical Support will remain available in a limited capacity during holiday office closures.

New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Black Friday (Day after Thanksgiving)
Christmas Eve
Christmas Day

Changelog

Date	Previous Language	New Language
06/29/2022	–	[Original Publishing]
07/27/2022	–	[Section anchor added. No change to language.]
05/04/2023	3. Geographical Service Areas As required, we will dispatch technical support engineers to Customer’s office location. If Customer’s office location is outside of a twenty (20) mile service radius from one of our Dispatch Locations as defined below, we will charge Customer a travel fee calculated as the total distance traveled (round trip) in miles multiplied by the Travel Rate as defined below. Travel Rate: $1.00 per mile Dispatch Locations: 1457 North 9th Avenue, Pensacola, FL 32503 2161 County Road 540A, #259, Lakeland, FL 33813 8008 Oakwood Forest Drive, Houston, TX 77040	[Previous language removed]
05/04/2023	Service Availability The information below details our standard hours of operation, holiday office closures, and geographical service areas.	Service Availability The information below details our standard hours of operation and holiday office closures.